IT Support Coordinator
Duration - 6 Months
Location - San Diego, CA - 100% Onsite
Job Description:
Overall activities include, but are not limited to the following:
− Operational status reporting
− L2/L3 support tickets (Incidents, Problem investigations, break fix development)
− Business analysis role (clarify requirements for minor enhancements, conduct demonstrations as
applicable for developed enhancements, etc.)
− work with other IT analysts to improve processes and policies
Project Experience and Skills:
− Excellent communication skills, both written and verbal.
− Great attention to detail.
− Excellent time management skills.
− Fantastic work ethic and 'can-dos' attitude to achieve successful outcomes for the client.
− Basic Project planning and task management skills.
− Understanding of Agile principles
− Prior experience or training within an enterprise ITSM tool such as ServiceNow
− Good knowledge of ITIL processes and their practical application in an enterprise environment
− Good knowledge of service performance reporting, risk management, change/release
management, incident management and quality process frameworks.
Key Technology skills:
− ELN
− SQL
− Python, Jython
Knowledge of those technologies in order to be able to perform basic IT functions in user facing
applications, such as creation of user accounts, generation of reports, and performing other activities
within a pre-defined workflow, which require elevated privileges within an application or environment.
Key technologies (resource needs to have skills in a minimum of 1 of these, but preferred multiple):
− Dotmatics ELN
− Genedata Screener
− Matlab
− Luma Lab Connect