- Provides technical leadership for implementation and roadmap for all ITSM modules
- Expert in ITIL processes that underpin the modules
- Experience in conducting technical "art of the possible" workshops with customers to define requirements based on out-of-box S
- Ability to lead a technical design workshop
- Ability to mentor more junior developers
- Excellent customer facing skills
- Hands on technical skills, willing and able to write code, business rules, ACL's, scripts, script includes, workflows, and configuration of all ITSM modules:
- Incident Management
- Knowledge Management
- CMDB
- Change Management
- Problem Management
- Service Request/ CatLog