Job Summary:
We are looking for an experienced Telecom Administrator to support and manage enterprise-level voice and communication systems within a large-scale IT environment. This role involves administration of VoIP platforms, troubleshooting telecom issues, and ensuring high availability of communication services aligned with business SLAs.

Key Responsibilities:

• Administer and support enterprise voice platforms including VoIP, SIP, and IP telephony systems
• Manage and maintain call routing, dial plans, voice gateways, and session border controllers
• Monitor telecom systems performance and proactively resolve incidents within SLA timelines
• Perform configuration, upgrades, and patching of telecom infrastructure
• Support unified communication platforms including voice, voicemail, and conferencing solutions
• Work closely with network teams to ensure QoS and optimal voice performance
• Coordinate with telecom vendors and service providers for circuit provisioning and issue resolution
• Participate in incident, problem, and change management processes (ITIL aligned)
• Maintain technical documentation, diagrams, and operational procedures
• Provide L2/L3 support for telecom-related issues and escalations

Required Skills & Qualifications:

• Bachelor’s degree in IT, Telecommunications, or related field
• 5+ years of experience in telecom/voice administration in enterprise environments
• Strong hands-on experience with VoIP technologies and SIP protocols
• Experience with enterprise telephony platforms (e.g., Cisco CUCM, Unity, UCCX or similar)
• Good understanding of networking concepts (TCP/IP, VLANs, QoS)
• Experience working in SLA-driven support environments
• Familiarity with ITIL processes (incident, problem, change management)
• Strong troubleshooting and analytical skills

Preferred Qualifications:

• Experience with cloud-based communication platforms (e.g., Microsoft Teams Voice, UCaaS)
• Knowledge of session border controllers (SBC) and voice gateways
• Relevant certifications (CCNA/CCNP Voice, Collaboration or equivalent)
• Exposure to global telecom environments and multi-site deployments