We are seeking a proactive and technically skilled Site Reliability Engineer (SRE) to support production operations of a mission-critical healthcare ecosystem. This role ensures reliability, availability, and operational excellence of healthcare applications, scheduled workloads, and third-party integrations.

The ideal candidate will handle production incident management, Tidal support, troubleshooting healthcare applications, automation scripting, minor enhancements, and inbound/outbound data exchange with vendors. The engineer will collaborate with application, infrastructure, cloud, database, and business teams to ensure uninterrupted healthcare services.

Key Responsibilities

Production Support

• Provide production support for healthcare applications

• Monitor environments and respond to incidents per SLA

• Perform root cause analysis (RCA) and implement preventive actions

• Participate in on-call rotations and major incident management

• Ensure high availability and operational stability

Tidal & Batch Processing

• Monitor scheduled Tidal jobs/workflows

• Investigate and resolve job failures

• Restart, rerun, or modify executions per SOPs

• Analyze dependencies and downstream impacts

• Coordinate with application/infrastructure teams

• Recommend automation and self-healing improvements

• Support batch processing applications

Application & Incident Management

• ServiceNow incident triage

• Splunk and Dynatrace analysis

• Troubleshoot GuidingCare, clinical apps, care management platforms, and integrations

• Perform configuration validation, performance analysis, and functional verification

Automation & Enhancements

• Maintain/update scripts (PowerShell, Python, Bash, SQL)

• Develop automation to reduce manual work

• Improve monitoring and alerting

• Support CI/CD operational automation

• Perform minor code changes, bug fixes, and configuration updates

• Participate in deployments and validate production fixes

File Transfer & Integrations

• Monitor file transfers and troubleshoot failures

• Validate file integrity

• Manage SFTP/FTPS connections

• Coordinate with third-party vendors

• Ensure timely healthcare data delivery

• Support HIPAA-compliant data exchange

Monitoring & Reliability

• Monitor applications using enterprise tools

• Investigate alerts proactively

• Perform health checks

• Drive continuous reliability improvements

• Identify recurring issues and recommend permanent fixes

Documentation

• Maintain SOPs and knowledge articles

• Document RCA findings and operational procedures

Required Technical Skills

• Healthcare application support experience

• Knowledge of healthcare workflows and HIPAA compliance

• Healthcare integrations experience

• Tidal Enterprise Scheduler

• Job scheduling, batch processing, workflow automation

• Linux & Windows Server

• Scripting: PowerShell, Python, Bash/Shell

• Azure Cloud (preferred)

• Storage & networking fundamentals

Monitoring Tools (any):

• Dynatrace, Splunk, Azure Monitor, App Insights

Databases:

• SQL Server, Oracle

• Basic query optimization, stored procedures

File Transfer:

• SFTP, FTPS, file encryption, secure integrations

Version Control:

• Git / Azure DevOps / GitHub

Preferred Skills

• ServiceNow

• CI/CD pipelines

• REST API troubleshooting

• Healthcare payer/provider applications

• AIOps / Agentic AI familiarity

Soft Skills

• Strong analytical and troubleshooting skills

• Excellent incident management

• Ability to work under pressure

• Strong communication and stakeholder management

• Customer-focused mindset

• Continuous improvement attitude

• Strong documentation skills

• Ability to work independently and collaboratively

Experience

• Experience supporting mission-critical healthcare applications (preferred)

• Agentic AI-driven production operations

• Auto-remediation and self-healing solutions

• Azure Logic Apps, Functions, Automation Accounts

• Healthcare EDI transactions & integrations

• Experience with GuidingCare or similar platforms