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We are looking for a Techno-Functional Specialist with deep domain <wbr />knowledge in Healthcare & Life Sciences (HLS) and hands-on expertise <wbr />in Salesforce Health Cloud and Life Sciences Cloud. In this role, you will <wbr />deliver
dual value: sitting with <wbr />commercial, pharma, and <wbr />clinical stakeholders to <wbr />translate business workflows <wbr />into Salesforce solutions, <wbr />while actively collaborating <wbr />with our Data Engineering team to architect and manage <wbr />downstream data pipelines, <wbr />data contracts, and <wbr />integration into enterprise <wbr />data platforms (Snowflake, AWS Lakehouse).
Key Responsibilities:
1. Functional & Business <wbr />Domain Leadership
Experience:
Apply to Salesforce Architect | Hybrid | W2 Contract.
We are looking for a Techno-Functional Specialist with deep domain <wbr />knowledge in Healthcare & Life Sciences (HLS) and hands-on expertise <wbr />in Salesforce Health Cloud and Life Sciences Cloud. In this role, you will <wbr />deliver
dual value: sitting with <wbr />commercial, pharma, and <wbr />clinical stakeholders to <wbr />translate business workflows <wbr />into Salesforce solutions, <wbr />while actively collaborating <wbr />with our Data Engineering team to architect and manage <wbr />downstream data pipelines, <wbr />data contracts, and <wbr />integration into enterprise <wbr />data platforms (Snowflake, AWS Lakehouse).
Key Responsibilities:
1. Functional & Business <wbr />Domain Leadership
- Lead discovery sessions and <wbr />workshops with business <wbr />stakeholders across Commercial Pharma, MedTech, and Patient Services.
- Architect and implement end-<wbr />to-end workflows for:
- Patient Support Programs (PSP) & Patient Engagement Programs (PEP)
- Copay, Financial Assistance & Reimbursement Programs
- Provider (HCP) / Payer engagement and onboarding
- Adherence, care management, and consent tracking
- Ensure strict compliance with <wbr />healthcare data governance, <wbr />privacy, and regulatory <wbr />frameworks (HIPAA, GxP, FDA guidelines, FHIR/HL7 standards).
2. Salesforce Health Cloud & <wbr />Life Sciences Cloud <wbr />Architecture - Own the architectural <wbr />blueprint and configuration/<wbr />customization strategy within Salesforce Health Cloud and Life Sciences Cloud.
- Maximize the use of standard <wbr />Health Cloud data models (<wbr />Care Programs, Program <wbr />Enrollees, Care Plans, <wbr />Clinical/EHR objects, <wbr />Benefits & Verification) to <wbr />prevent unnecessary technical <wbr />debt.
- Design robust role <wbr />hierarchies, sharing <wbr />architectures, and field-<wbr />level security tailored to <wbr />sensitive Patient Health <wbr />Information (PHI) and PII.
3. Downstream Data <wbr />Engineering & Integration - Serve as the primary <wbr />technical bridge between the <wbr />Salesforce platform and <wbr />enterprise downstream data <wbr />engineering teams.
- Architect and manage data <wbr />extraction, replication, and <wbr />streaming patterns using:
- Change Data Capture (CDC), Platform Events, and Pub/Sub API for real-time/event-<wbr />driven ingestion.
- Bulk API 2.0 and REST/SOAP APIs for <wbr />batch synchronization.
- Establish clear data contracts, schemas, and <wbr />metadata definitions for <wbr />downstream consumption into Data Lakes/Warehouses (e.g., Snowflake, BigQuery, Databricks).
- Collaborate on ingestion <wbr />pipelines and middleware <wbr />flows (via MuleSoft, ETL/ELT pipelines, or Kafka).
- (Where applicable) Leverage Salesforce Data Cloud to harmonize and unify <wbr />patient and provider data for <wbr />downstream analytics and <wbr />activation.
Experience:
- 5 to 10 years of overall IT <wbr />experience (ideally 8–10 years, but strong candidates <wbr />with 5+ years who strictly <wbr />match the core techno-<wbr />functional and integration <wbr />requirements will be actively <wbr />considered).
- Minimum 3+ years of hands-on experience <wbr />implementing and architecting Salesforce Health Cloud.
- Working knowledge or direct <wbr />implementation experience with Salesforce Life Sciences Cloud and its underlying data <wbr />model.
- Proven functional experience <wbr />in Patient Support Programs (PSP), Patient Engagement Programs (PEP), or Copay/Reimbursement programs within Pharma or <wbr />MedTech.
- Strong familiarity with <wbr />healthcare interoperability <wbr />standards (FHIR, HL7) and regulatory <wbr />compliance (HIPAA, GxP).
- Strong architectural <wbr />understanding of how <wbr />Salesforce data is modeled, <wbr />extracted, and synchronized <wbr />downstream.
- Practical understanding of <wbr />event-driven streaming (CDC, <wbr />Platform Events, Streaming <wbr />API) and high-volume batch <wbr />integration (Bulk API 2.0).
- Familiarity with modern data <wbr />platforms (Snowflake, AWS Lakehouse ) and integration tools (MuleSof<wbr />t, Airflow, dbt, or Kafka).
- Exceptional ability to <wbr />communicate complex technical <wbr />concepts to non-technical <wbr />business partners and <wbr />clinical/commercial leads.
- Ability to define schema <wbr />specifications and partner <wbr />directly with Data Engineers <wbr />to resolve schema drift, <wbr />transformation rules, and <wbr />sync issues.
- Experience with Salesforce Data Cloud (identity resolution, <wbr />calculated insights, data <wbr />spaces).
- Hands-on SQL proficiency to <wbr />validate downstream data <wbr />integrity.
- Certifications: (Good to Have)
- Salesforce Certified Health Cloud Accredited Professional
- Salesforce Certified Application Architect or Data Architect