Candidate should have recent VoIP experience on an enterprise network, including implementation of QoS for H.323 and/or Session Initiation Protocol (SIP) technology
Strong LAN/WAN/MAN experience with a focus on WAN services (ISDN, Frame-Relay, Point-to-Point, DMVPN, METRO ETHERNET, VPLS, TLS, and MPLS).
Working knowledge and experience with voice communications systems (Cisco/Avaya, but particularly Avaya)
Excellent verbal and written communication, interpersonal and customer service skills.
Strong organizational, time management and documentation skills.
Self-starter, with a desire to be in a fast paced large enterprise telecommunications environment.
Accurate and prompt handling of Telecom administration work and solving of related issues
Cisco voice experience will be considered in lieu of limited Avaya experience, but significant Avaya experience is required.
Sound reasoning ability together with strong problem solving skills and the ability to know when to escalate issues before they become critical.
Experience with many of the following Avaya platform and/or Application components:
Aura Communication Manager 5.2 or greater o S-Series and COTS Server,MCC/G-Series gateways with ESS and LSP components)
System Platform, Avaya Virtualization Platform, and Session Manager
Aura Messaging, and Inuity Audix
Aura Call Center Elite (EAS) and Advocate ACD call-flow
Oracle/ACME Packet SBC’s
Avaya Communications Automatic Route Selection (ARS) and Avaya Automatic Alternative Routing (AAR) in an enterprise environment